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Coronavirus lockdown in SA: What does this mean for KeyHealth?

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COVID-19 vaccine update

Coping with Covid-19 click here for a guide to managing mild symptoms at home.

South African COVID-19 Vaccine Certificate System

Coronavirus Vaccination Certificate click here to read more

KHVAC

The South vaccine roll-out programme is now going ahead full steam. With the inclusion of the 18-34 age group on 20 August 2021, all adult South Africans now qualify for a vaccine. We are encouraged by the rate at which this 18-34 age group has registered for the vaccine. Over 25% of all adult South Africans have received at least one vaccine dose and more than 7 million people are fully vaccinated.

Being vaccinated as a community will mean that we can get our lives back in some small ways. We could go to stadiums to watch live sporting events, we could attend live music concerts, we can visit family and friends without fearing COVID-19 infection and do so much more that we have lost during the pandemic.

There has been much misinformation about COVID-19 and the vaccine in the social media space. We encourage you to use reputable websites like the NICD to read up about the benefits of getting a COVID-19 vaccine and make an informed decision.

Here are some examples of the miscommunication:

covid mythsTo read more about the myths and truths click here

Vaccines are very effective at preventing serious infections that need ICU care. The vaccines prevent death. Below is data about KeyHealth’s members that compare vaccinated members and unvaccinated members.

figuresAfter you get your vaccine, you might have side effects, like we do with many other treatments, like antiretroviral drugs, antibiotics, blood pressure medicine, and more.

You may feel “fluish” for about 24 hours afterwards or have a headache. This is the vaccine’s way of announcing to you “I am here, I am working, I am ready to help you fight!” You may also have a sore arm or feel a little dizzy or nauseous, but this won’t last for longer than two or three days. Serious side effects, such as severe allergic reactions, are extremely rare. So far, no deaths have been linked to Covid-19 vaccines in South Africa.

At KeyHealth we care about the well-being of our members, and we urge you to join the millions of South Africans who have been vaccinated so that we can reach community immunity.

unnamed1 If you would like to read more about the vaccines

Click Here

unnamed2 Although all private and public vaccine sites accept
walk-ins now, you will be helped much quicker if you
are already registered on the EVDSClick Here
unnamed3 There are new vaccine sites being opened on a
regular basis. Find your nearest vaccine siteClick Here
unnamed4 Uber will also help you get to the vaccine site.
Access your voucher:Click Here

Table of active members vaccinated to date. KeyHealth is on its way establishing Herd immunity.

KEY 210820 15956 2021 September Website Updates JC V2

Herd immunity occurs when a large portion of a community (the herd) becomes immune to a disease, making the spread of disease from person to person unlikely. As a result, the whole community becomes protected — not just those who are immune.

Gov covid

At KeyHealth, we have compiled a set of Questions and Answers to help you make sense of the developments in the COVID-19 vaccine rollout.

1. Does KeyHealth have any plans to set up its own vaccination site?

No, KeyHealth’s plan is for our members to be able to access vaccines at any accredited vaccination site. At this stage, registration and booking of vaccinations is exclusively done via the EVDS system. The EVDS system will allocate the vaccination site. Medical Scheme members will not be able to choose a vaccination site at this stage.

2. How and when should I register to be vaccinated?

3. Where will I be able to access details of accredited vaccination sites?

4. How will people be prioritised for vaccination?

5. How much will the Scheme pay for the vaccination and its administration?

6. Can I choose which vaccine I want to be vaccinated with?

KEY 200310 12203 COVID19 Infographic MW V2

Important contact information and service delivery during the Covid-19 pandemic.

The KeyHealth Client Service Call Centre (0860 671 050) will be operational from Monday to Friday from 07:30 – 18:00. During the lockdown period, the call centre will not be operational on Saturdays. As many of our call centre agents will be working from home, we have put measures in place to ensure uninterrupted service delivery. However, we will require your patience in the event of technical difficulties.

Our members can contact the Client Service Department via e-mail (info@keyhealthmedical.co.za).
Chat to us in real-time using the Online Chat facility that is available from Monday to Friday from 07:30 – 18:00 on our website (www.keyhealthmedical.co.za).

  1. The Hospital Pre-authorisation Call Centre (0860 671 060) will also be operational from Monday to Friday from 07:30 – 18:00. During this lockdown period the Hospital Pre-authorisation Call Centre will not be operational on Saturdays. As many of our call centre agents will be working from home, we have put measures in place to ensure uninterrupted service delivery. However, we will require your patience in the event of technical difficulties.
  2. All walk-in offices have been closed until further notice. Kindly contact us using the methods described above.
  3. We will continue processing all service providers’ and members’ claims during this time. Send all claims to general@keyhealthmedical.co.za, or via the KeyHealth mobi app. Claims sent via postal service will only be processed after the lockdown.
  4. Consult your 2020 Member Guide (insert link here) for a complete list of important contact information. Members will be able to contact our service providers (DENIS, MediKredit, OptiClear, etc.) during this time.
  5. Download your KeyHealth membership card from the KeyHealth mobi app here: http://bit.ly/KeyHealthMobiApp

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