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KeyHealth Member Information

Member Services

Electronic Communication

Member Portal

KeyHealth beneficiaries are encouraged to register on the Member Portal to keep track of their benefits and receive important information without having to call and queue on the client services call centre.


Register on the Member Portal to access the following at any time:

Personal details

This page contains all the member’s personal, contact and address details.

Change my information

Update language preference, personal details, beneficiaries’ personal details, contact information, physical and postal addresses.

Banking details

The member can view his/her banking details here.


All available claims submitted to the scheme can be viewed here.

Chronic conditions

View all registered chronic conditions for the member and his/her beneficiaries.


View member and beneficiary authorisation history.


View a list of the waiting periods applicable to the member or his/her beneficiaries.


Summary of the member’s maximum, used and available benefits.

Communications and documents

View all electronic communication sent by the Scheme.


View all statements related to claim payments.

Tax certificates

View tax certificate.

Registering on the Portal

Easy steps to register on the portal

The following message will appear on the screen:

  • Your new user form has been submitted… User status is Active – Active User.
  • Click on ‘OK’.
  • You can now log in by using the username and password you selected.
Forgotten Password
  • Click on the ‘MEMBER / PROVIDER / BROKER LOGIN’ tab on the homepage of the KeyHealth website.
  • Click on ‘Forgotten your login or password?
  • Complete the ‘Forgotten password form’ and click on ‘Submit’.

The following message will appear on the screen:

  • Your forgotten password form has been submitted.
  • Click on ‘OK’.
  • You will receive a new password via email.
  • The member can now login using the new password.