Member Portal
KeyHealth beneficiaries are encouraged to register on the Member Portal to keep track of their benefits and receive important information without having to call and queue on the client services call centre.
Register on the Member Portal to access the following at any time:
Personal details
This page contains all the member’s personal, contact and address details.
Change my information
Update language preference, personal details, beneficiaries’ personal details, contact information, physical and postal addresses.
Banking details
The member can view his/her banking details here.
Claims
All available claims submitted to the scheme can be viewed here.
Chronic conditions
View all registered chronic conditions for the member and his/her beneficiaries.
Authorisations
View member and beneficiary authorisation history.
Exclusions
View a list of the waiting periods applicable to the member or his/her beneficiaries.
Benefits
Summary of the member’s maximum, used and available benefits.
Communications and documents
View all electronic communication sent by the Scheme.
Statements
View all statements related to claim payments.
Tax certificates
View tax certificate.
Registering on the Portal
- Visit www.keyhealthmedical.co.za.
- Click on the MEMBER / PROVIDER / BROKER LOGIN tab.
- Click on Register for an account.
- Complete the electronic form and click on ‘Submit’.
The following message will appear on the screen:
- Your new user form has been submitted… User status is Active – Active User.
- Click on ‘OK’.
- You can now log in by using the username and password you selected.
- Click on the ‘MEMBER / PROVIDER / BROKER LOGIN’ tab on the homepage of the KeyHealth website.
- Click on ‘Forgotten your login or password?’
- Complete the ‘Forgotten password form’ and click on ‘Submit’.
The following message will appear on the screen:
- Your forgotten password form has been submitted.
- Click on ‘OK’.
- You will receive a new password via email.
- The member can now login using the new password.
