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KeyHealth Member Information

Member Services

Electronic Communication

Submit a claim

There are 4 ways members can submit their claims to KeyHealth.

complaints

Upload claim

Scan and upload your claim
as a PDF.

Upload your claim

Email claim

Scan and email your claims to general@keyhealthmedical.co.za

Submit via Our App

Take photo of claim using mobi app and submit via app.

Post claim

Submit your claim via post to: KeyHealth, PO Box 14145, Lyttelton, 0140

Claims Queries

Email your claims queries to info@keyhealthmedical.co.za

Important information

The Scheme strives to make the claims procedure for Members as user-friendly as possible, but it remains our members’ responsibility to check claim entries for inaccurate claims.

  • In most cases, claims are submitted by service providers (e.g. doctors, dentists, physiotherapists, pharmacists, etc.) on behalf of the beneficiary involved.
  • Members should check all claim entries on every claims statement to ensure that the services charged were indeed rendered to them.
  • This will enable members to notice any inaccurate claims made against their benefits.
  • If there appears to be a problem on any claims statement, the Member must first contact the service provider involved and enquire about the claim(s) submitted.
  • If services were indeed not rendered, the member must contact the Scheme to identify the discrepancies, as we want to ensure that you only pay for services rendered.