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KeyHealth Member Information

Member Services

Electronic Communication

Contact us

KeyHealth offers a range of contact details, so that it is easy to contact us.

contact us

KeyHealth Client Service Centre business hours:

The Client Service Centre is available Mondays to Fridays between 07:30am and 06:00pm, public holidays excluded.

KeyHealth Contacts

Client Service Centre

Email: info@keyhealthmedical.co.za
Tel: 0860 671 050

Membership
Hospital pre-authorisation

Email: preauth@keyhealthmedical.co.za
Tel: 0860 671 060

Oncology management programme

Email: oncology@keyhealthmedical.co.za
Tel: 0860 671 060

Easy-ER (Confirmation of child dependants)

Tel: 080 111 0215

DENIS (Dental pre-authorisation)

Email: keyhealthenq@denis.co.za
Tel: 0860 104 926
Fax: 0866 770 336

DENIS (Dental enquiries)

Email: customercare@denis.co.za
Tel: 0860 104 926
Fax: 0860 677 0366

DENIS (Dental claim submissions)

Email: claims@denis.co.za
Tel: 0860 104 926
Fax: 0860 677 0336

LifeSense Disease Management

Tel: 0860 50 60 80
Email: enquiry@lifesense.co.za

Netcare 911 (Crisis line and Ambulance)

Email: customer.service@netcare.co.za
Tel: 082 911

Disease Risk Management Programme
Chronic medication registration (To be used by providers)

Tel: 0800 132 345

OptiClear (Optical management)

Tel: 011 461 6337
Fax:
0861 100 397
Email:
opticlear@optics.co.za

Fraud / Ethics line

Email: fraud@keyhealth.co.za
Tel: 086 011 0820

New Business
Claims Submission (Excluding DENIS claims)

Walk-in offices

Centurion

PPS Centurion Square,
Cnr Gordon Hood & Heuwel Roads,
Centurion.

Available Mondays to Fridays between
07:30am and 15:30pm
, public holidays excluded.

Postal Address

KeyHealth Medical Scheme
PO Box 14145
Lyttelton
0140