Contact us

KeyHealth offers a range of contact details, so that it is easy to contact us.

contact us

KeyHealth Client Service Centre business hours:

The Client Service Centre is available Mondays to Fridays between 07:30am and 06:00pm, public holidays excluded.

KeyHealth Contacts

Client Service Centre

Email: info@keyhealthmedical.co.za
Tel: 0860 671 050

Membership
Hospital pre-authorisation

Email: preauth@keyhealthmedical.co.za
Tel: 0860 671 060

Oncology management programme

Email: oncology@keyhealthmedical.co.za
Tel: 0860 671 060

Easy-ER (Confirmation of child dependants)

Tel: 080 111 0215

DENIS (Dental pre-authorisation)

Email: keyhealthenq@denis.co.za
Tel: 0860 104 926
Fax: 0866 770 336

DENIS (Dental enquiries)

Email: customercare@denis.co.za
Tel: 0860 104 926
Fax: 0860 677 0366

DENIS (Dental claim submissions)

Email: claims@denis.co.za
Tel: 0860 104 926
Fax: 0860 677 0336

LifeSense Disease Management

Tel: 0860 50 60 80
Email: enquiry@lifesense.co.za

Netcare 911 (Crisis line and Ambulance)

Email: customer.service@netcare.co.za
Tel: 082 911

Disease Risk Management Programme
Chronic medication registration (To be used by providers)

Tel: 0800 132 345

OptiClear (Optical management)

Tel: 011 461 6337
Fax:
0861 100 397
Email:
opticlear@optics.co.za

Fraud / Ethics line

Email: fraud@keyhealth.co.za
Tel: 086 011 0820

New Business
Claims Submission (Excluding DENIS claims)

Walk-in offices

Available Mondays to Fridays between
07:30am and 15:30pm
, public holidays excluded.

Centurion
PPS Centurion Square,
Cnr Gordon Hood & Heuwel Roads,
Centurion.

Cape Town
28A Wale Street
Cape Town
No office telephone number available

Port Elizabeth
170 Cape Road
Mill Park
Port Elizabeth
Tel: 041 373 0020

Polokwane
41 Hans van Rensburg street
Polokwane
No office telephone number is available

Durban
236 on Ninth Avenue
Windermere Centre
Durban
No office telephone number is available

Postal Address

KeyHealth Medical Scheme
PO Box 14145
Lyttelton
0140