Online Chat Facility
The online chat (live support) is a web service that allows members and providers to chat with a client service consultant in real-time.
- This function will not replace any of the existing communication methods. It is merely an additional tool to further enhance your service experience.
- The real-time nature of the chat helps to ease the frustrations of having to phone and wait for the next available consultant, or of sending an email and having to wait for the response.
- A transcript of your conversation will be emailed to you immediately after the conversation.
- The online chat facility is available every Monday to Friday between 08:30 and 19:00, excluding public holidays, and can be accessed from the homepage of the Scheme’s website.