Choosing a medical scheme is almost always a complicated task. Medical jargon, a wide variety of schemes, and an even wider range of benefit options that make it extremely difficult to find the right one for you. KeyHealth Medical Scheme is one exception – true to its philosophy of being smart and keeping it simple, we believe that you should only ever require ONE good reason to do something.
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KeyHealth has contracted with OneCare to establish a Designated Service Provider (DSP) network of specialists for the Scheme. These specialists have been carefully selected to ensure the members are provided with quality and cost effective medical care for both in and out of hospital treatment. However, members can choose not to use a OneCare specialist. This would mean that the member would be liable for any differences if the specialists rates are in excess of the rate paid by the Scheme. To avoid this, members are encouraged to use the OneCare DSP network as this ensure that no out of pocket payments are required.
As you know, KeyHealth is all about keeping things as simple as possible for our members. Often, keeping things simple requires a smart approach. Our own smartphone app is an exciting initiative that utilises the power of technology to simplify your member experience. Please note the Keyhealth app can only be downloaded on phones operating on Android or iPhone operating systems.
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KeyHealth offers an Online Chat (Live Support) facility to enhance our Client Service offering to members. This facility is available every Monday to Friday, excluding public holidays, between 08:30 and 19:00 in the evening.
This service will allow members who are unable to address their enquiries with the Scheme due to work commitments during the day, an opportunity to do so after hours. We trust that this enhancement of our service offering will help to simplify your life even more!
Most members will be familiar with the KeyTalk magazine that was sent to members at least three times a year. Unfortunately, due to various reasons, the distribution of a printed magazine has become impractical. The ineffectiveness of our postal services, a concern for our earthly resources and printing costs are just some of the considerations that led to this decision. Also the way in which we communicate with each other in the 21st century has changed dramatically!
KeyHealth has also embraced this modern trend and will now bring you an e-Newsletter on a regular basis. This new version of the KeyTalk will be shorter, more environmentally friendly and will appear more frequently than its predecessor. However, what will not change is the fact that the e-Newsletter will still contain useful information for all our members. Please click here (link to newsletter) to view the first edition of our e-Newsletter.
KeyHealth will soon embark on a drive to offer opportunities to the children of KeyHealth members and those of members from previously disadvantaged communities. The two learnership positions are being offered in the Tswane region and the successful candidates will report to the KeyHealth head office.
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We understand that life happens and things change… even your personal information.
When these changes happen, we need to know about them in order to communicate with you promptly and efficiently.
That’s why we have created a simple way for you to keep us informed: please click here for our easy-to-use Membership Update Form and we will make sure that your new information is captured on our system.
