Choosing a medical scheme is almost always a complicated task. Medical jargon, a wide variety of schemes, and an even wider range of benefit options that make it extremely difficult to find the right one for you. KeyHealth Medical Scheme is one exception – true to its philosophy of being smart and keeping it simple, we believe that you should only ever require ONE good reason to do something.
We are pleased to announce the approval of the 2021 Scheme Rules by the Council of Medical Schemes (CMS) on 10 May 2021.
The rules were amended to provide clarity and certainty, as well as an effective governance model for the Scheme. The main reason for the Scheme going into curatorship was due to governance failure issues. Therefore, we had to amend the rules to resolve these issues.
The most significant changes relate to Rule 19 pertaining to Governance, Rule 27 relating to the Annual General Meetings (AGMs), as well as Rule 29 on Complaints and Disputes.
Be Smart. Keep it Simple.
KeyHealth offers an Online Chat (Live Support) facility to enhance our Client Service offering to members. This facility is available every Monday to Friday, excluding public holidays, between 08:30 and 19:00 in the evening.
This service will allow members who are unable to address their enquiries with the Scheme due to work commitments during the day, an opportunity to do so after hours. We trust that this enhancement of our service offering will help to simplify your life even more!
The way in which we communicate with each other in the 21st century has changed dramatically! KeyHealth has also embraced this modern trend and now offers you an e-Newsletter on a regular basis. This e-Newsletter contains useful information for all our members. Please click here to view the latest edition of our e-Newsletter.
We understand that life happens and things change… even your personal information.
When these changes happen, we need to know about them in order to communicate with you promptly and efficiently.
That’s why we have created a simple way for you to keep us informed: please click here for our easy-to-use Membership Update Form and we will make sure that your new information is captured on our system.