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Update from the Curator on rule amendments

We are pleased to announce the approval of the 2021 Scheme Rules by the Council of Medical Schemes (CMS) on 10 May 2021.

To view the approved rules (as amended and approved by the CMS), visit the KeyHealth website (www.keyhealthmedical.co.za) or click here

The rules were amended to provide clarity and certainty, as well as an effective governance model for the Scheme. The main reason for the Scheme going into curatorship was due to governance failure issues. Therefore, we had to amend the rules to resolve these issues.

The most significant changes relate to Rule 19 pertaining to Governance, Rule 27 relating to the Annual General Meetings (AGMs), as well as Rule 29 on Complaints and Disputes.

These approved rules will be used to conduct the upcoming Trustees election, in preparation for the Scheme’s next AGM, which you will be informed of in due course, as well as to transit the Scheme out of curatorship. Should you require further information, please address all queries to This email address is being protected from spambots. You need JavaScript enabled to view it.

Be Smart. Keep it Simple.

Find a DSP Specialist

KeyHealth has established a preferred network of specialists for the Scheme. These specialists ensure that members are provided with quality and cost-effective medical care, for both in and out of hospital treatment. Members can choose not to use a network specialist. This would mean that the member would be liable for any differences if the specialist's rates are in excess of the rate paid by the Scheme. To avoid this, members are encouraged to use the Preferred Specialist network as this ensures that no out of pocket payments are required.

 

Online Chat hours of operation!

KeyHealth offers an Online Chat (Live Support) facility to enhance our Client Service offering to members. This facility is available every Monday to Friday, excluding public holidays, between 08:30 and 19:00 in the evening.

This service will allow members who are unable to address their enquiries with the Scheme due to work commitments during the day, an opportunity to do so after hours. We trust that this enhancement of our service offering will help to simplify your life even more!

E- Newsletter

The way in which we communicate with each other in the 21st century has changed dramatically! KeyHealth has also embraced this modern trend and now offers you an e-Newsletter on a regular basis. This e-Newsletter contains useful information for all our members. Please click here to view the latest edition of our e-Newsletter.

Membership Update Form

We understand that life happens and things change… even your personal information.

When these changes happen, we need to know about them in order to communicate with you promptly and efficiently.

That’s why we have created a simple way for you to keep us informed: please click here for our easy-to-use Membership Update Form and we will make sure that your new information is captured on our system.