Choosing a medical scheme is almost always a complicated task. Medical jargon, a wide variety of schemes, and an even wider range of benefit options that make it extremely difficult to find the right one for you. KeyHealth Medical Scheme is one exception – true to its philosophy of being smart and keeping it simple, we believe that you should only ever require ONE good reason to do something.
KeyHealth has contracted with OneCare to establish a Designated Service Provider (DSP) network of specialists for the Scheme. These specialists have been carefully selected to ensure the members are provided with quality and cost effective medical care for both in and out of hospital treatment. However, members can choose not to use a OneCare specialist. This would mean that the member would be liable for any differences if the specialists rates are in excess of the rate paid by the Scheme. To avoid this, members are encouraged to use the OneCare DSP network as this ensure that no out of pocket payments are required.
KeyHealth offers an Online Chat (Live Support) facility to enhance our Client Service offering to members. This facility is available every Monday to Friday, excluding public holidays, between 08:30 and 19:00 in the evening.
This service will allow members who are unable to address their enquiries with the Scheme due to work commitments during the day, an opportunity to do so after hours. We trust that this enhancement of our service offering will help to simplify your life even more!
The way in which we communicate with each other in the 21st century has changed dramatically! KeyHealth has also embraced this modern trend and now offers you an e-Newsletter on a regular basis. This e-Newsletter contains useful information for all our members. Please click here to view the latest edition of our e-Newsletter.
We understand that life happens and things change… even your personal information.
When these changes happen, we need to know about them in order to communicate with you promptly and efficiently.
That’s why we have created a simple way for you to keep us informed: please click here for our easy-to-use Membership Update Form and we will make sure that your new information is captured on our system.