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KeyHealth Member Information

Member Services

Electronic Communication

KeyHealth mobi app

Manage your medical aid from your phone. Just another way we provide value to our members.

mobile app hero

Update your Info

Update your Info

Update your name, surname, ID number, email address, physical address and postal address on our mobi app.

Track your benefits

Track your benefits

Find out what benefits you’ve used for the year and what’s still available, in real-time.

Smart Baby

Smart Baby

Register for the Smart Baby Programme and register your newborn baby on the Scheme.

Notifications

Notifications

Receive push notifications to keep you informed.
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Apple

Apple

Members with iPhones can download the new KeyHealth app here. If you already have our mobi app on your iPhone, just update it on the App Store to get the latest features.

For a step-by-step guide of how to download the iPhone app click here.

Android

Android

Members who use Android can download the KeyHealth mobi app here. If you’ve previously installed the old KeyHealth app, please delete it and download our new mobi app here.

For a step-by-step guide of how to download the Android app click here.

Huawei

Huawei

Members with Huawei smartphones can download the KeyHealth mobi app here.

For a step-by-step guide on how to download the app on your Huawei device, click here.

Registration Process

Step 1

Choose whom the user would like to login

This is the first step where the user needs to choose Main member/ Dependant as the user

The main member will choose the main member  

The dependant will choose the dependant

Step 2

Dependent on the option chosen:

The main member will choose the main member- enter in the membership number and the main member id number

The dependant will choose the dependant – enter in the membership number and the dependant ID number

Step 3

Registration

► The membership number will auto-populate
► Choose and enter a password.
► Enter your e-mail address.
► Enter your cellphone number.

NOTE: All personal details will be verified against the KeyHealth member database.

Step 4

Step 4- Confirmation of registration pop-up

Select OK.

Step 5

Details have been populate

Enter your password. You may select “Remember me, and your password will be safely stored on your phone.

You can also select “Fingerprint auth” which will only work if your phone unlocks with your fingerprint.

Select the LOGIN button

Step 6

Terms and conditions.

► Scroll down after reading the terms and conditions.
► Select the ACCEPT button to access the mob app.
► If DECLINE is selected, you will not be able to use the mobi app.

Step 7

Details have been populated on the login/registration screen.

Select the CONFIRM button.