Knowing how to submit claims on the KeyHealth app turns wading through a swamp of paperwork and fine print into a tech-friendly, user-driven experience that puts everything you need at your fingertips.
In this guide, KeyHealth Medical Scheme provides a clear, practical walkthrough of the process and shows you how to use your digital membership card, making medical aid management easier and more transparent.
How to Submit Claims on the KeyHealth App, from Start to Finish
Before you get started, make sure you have your medical invoices and proof of payment handy. Here’s exactly how to do it:
- Download and install the KeyHealth Mobi app
Head to the Google Play Store or Apple App Store, search for ‘KeyHealth’, and download and install, the app, making sure it’s the official KeyHealth Medical Scheme app.
- Log in or register your profile
Open the app and sign in using your existing details. If you’re a new user, tap ‘Register’ and follow the prompts to verify your identity and set up a secure profile.
- Navigate to the claims section
Once you’re in, tap on ‘Benefits and Claims’, clearly marked within the navigation. This section is your gateway to all things related to current and past claims.
- Capture and upload documents
Select ‘Submit a Claim’. The app will prompt you to use your phone’s camera. Snap a crystal-clear photo of your medical invoice, making sure all the crucial information is visible: principal member and patient details, provider’s practice number, date of service, tariff codes, breakdown of charges, and proof of payment.
- Submit and then track your claim
Once you’ve uploaded your documents, tap ‘Submit’. The app encrypts your information for security purposes and sends it directly to KeyHealth’s claims department. You can check the status of your claim at any time; it’s visible in the claims section, with real-time updates at every step.
What to Double-check Before Hitting ‘Send’
- Is your medical invoice complete (member and patient details, practice number, correct tariff codes, full breakdown)?
- Is your proof of payment included?
- Are your photos clear and legible?
Missing info equals delays, so take a moment to review before submitting.
KeyHealth Mobi App Features: Digital Membership Card and More
The KeyHealth Mobi app brings your membership to life in the digital age, solving everyday challenges with ease:
- Digital membership card in your pocket: flash your digital card at doctors’ rooms, pharmacies, and other healthcare providers. No more rifling through your wallet or worrying about lost plastic; your card is always available and ready for use when needed.
- Real-time benefit tracking: want to know about your day-to-day savings and remaining benefits? The app provides instant insights, helping you make on-the-go decisions and avoid surprise bills.
- Locate KeyHealth network providers: no need to google or second-guess, as KeyHealth’s designated service provider directory is built into the app. Find a GP, dentist, specialist, or pharmacy on the approved list, and keep your out-of-pocket expenses under control.
- Pre-approval, sorted: planned procedures require pre-authorisation. Submit requests directly through the app and manage it all digitally.
- Health Booster services: if your plan gives you access to wellness extras, you can use the app to schedule vaccinations, preventative care, and health assessments.
- Secure, paperless communication: send queries and manage all member communications in one place.
Why KeyHealth Works for Members
It’s not just our claims process that makes South Africans choose KeyHealth. Here’s what makes us stand out from the competition:
- Personal touch: our app is an extension of our member-first care philosophy. Even when it’s digital, service always feels personal.
- Efficiency and transparency: track benefits and manage paperwork without any guesswork.
- Eco-conscious: going digital means less waste. It’s a responsible choice in healthcare.
- Emergency readiness: immediate access to your digital membership card and benefit info when every second counts.
Now that you know how to submit claims on the KeyHealth app, put the power back in your hands: submit and track your claims, check your benefits, and keep your digital membership card ready, all on the move, all the time.
Now’s the time to enjoy stress-free medical aid management and flexible coverage. Speak to a KeyHealth consultant today to learn more about our app and benefits.