International SOS

All beneficiaries who are registered on the scheme are covered under the benefit.

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The benefit covers members in South Africa while travelling outside the borders of South Africa, up to a maximum of 90 days without interruption, per journey.

This benefit is managed by International SOS, who provides medical assistance to members while travelling.

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Benefits Per Option

International SOS

ESSENCE

In- and out-of-hospital emergency medical benefits:
R2.5 million per beneficiary, per journey.

Out-of-hospital sublimit:
No benefits for out-of-hospital expenses 

International SOS

ORIGIN

In- and out-of-hospital emergency medical benefits:
R2.5 million per beneficiary, per journey.

Out-of-hospital sublimit:
R10 000 out-of-hospital limit, with R2 000 excess. 

International SOS

EQUILIBRIUM

In- and out-of-hospital emergency medical benefits: 
R4 million per beneficiary, per journey.

Out-of-hospital sublimit:
R10 000 out-of-hospital limit, with R2 000 excess.

International SOS

SILVER

In- and out-of-hospital emergency medical benefits: 
R4 million per beneficiary, per journey.

Out-of-hospital sublimit:
R10 000 out-of-hospital limit, with R2 000 excess.

International SOS

GOLD

In- and out-of-hospital emergency medical benefits:
R6 million per beneficiary, per journey.

Out-of-hospital sublimit:
R10 000 out-of-hospital limit, with R2 000 excess.

International SOS

PLATINUM

In- and out-of-hospital emergency medical benefits:
R6 million per beneficiary, per journey.

Out-of-hospital sublimit:
R10 000 out-of-hospital limit, with R2 000 excess.

HOW TO SUBMIT A CLAIM

In order for your claims to be processed, the following documentation must be submitted:

► Copy of identity document of the member and claimant / patient
► Fully completed International Travel Claim form
► Proof of travel, i.e. passport, airline ticket, etc.
► Medical report from the attending doctor

Claims must be submitted within four months of the date of treatment. Please note that claims will not be processed should all the required documentation not be submitted.

Claims can be submitted to:
Post: PO BOX 10145, Lyttelton, Centurion, 0140
Email: internationalclaims@keyhealthmedical.co.za

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You can also submit your claims via the KeyHealth App by taking a photograph of the claim, or browsing for the claim saved on your smart device, and submit. Download the International Travel Claim form from www.keyhealthmedical.co.za. Alternatively contact us on 0860 671 050 or send an email to info@keyhealthmedical.co.za to request the International Travel Claim form.