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KeyHealth Member Information

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Easy-ER

Easy-ER is a first-of-its-kind KeyHealth initiative that offers all KeyHealth beneficiaries direct access to a hospital’s emergency room (ER) for medical treatment in emergency situations.

What is Easy-ER?

It’s emergency medical cover for an acute injury or illness that poses an immediate risk to a person’s life or long-term health and / or treatment for an unexpected sudden illness or injury.

The Easy-ER benefit does not include pharmacy or medical appliance claims, follow-up consultations, follow-up radiology or pathology tests.

What qualifies as an emergency?

Sport
injuries

Playground
accidents

Motor vehicle
accidents

Dental injuries

(from a direct external
blow to the mouth or face)

Easy-ER card for children

We understand that parents cannot be with their children 24/7. That’s why we created the Easy-ER card for children.

Our Easy-ER card for children means that, should your child experience an emergency, they can be taken to any ER and receive treatment without delay.

The Easy-ER card contains the child’s details and, when presented, confirms their Easy-ER benefits.

If the child doesn’t have their Easy-ER card on them, call our free 24-hour call centre on 080 111 0215 to confirm the Child Dependant’s details.

Important Information

  • If the beneficiary is admitted to hospital after the ER treatment, normal hospital benefits will apply.
  • If the beneficiary needs emergency transport, call Netcare 911, the Scheme’s designated emergency transport service provider, 082911.