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KeyHealth Member Information

Member Services

Electronic Communication


Easy-ER is a first-of-its-kind KeyHealth initiative that offers all KeyHealth beneficiaries, regardless of their age, emergency medical cover subject to scheme rates.

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What is Easy-ER?

It is an Emergency Medical cover for an acute injury or illness that poses an immediate risk to a person’s life or long-term health, and or treatment for an unexpected sudden illness or injury. The Easy-ER benefit does not include pharmacy or medical appliance claims, follow-up consultations, follow-up radiology or pathology tests.

Through Easy ER, beneficiaries have access to emergency hospital treatment for various situations including:

Easy-ER card for children

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We understand that parents are not with their children 24 hours a day. That’s why we have created a carriable Easy-ER card for children.

This is to ensure that should children be involved in emergency accidents; they can be taken to hospital emergency rooms without delay for speedy treatment.

The Easy – ER card contains the child’s details and when presented will confirm his or her Easy – ER benefits.

If the child doesn’t have the card at the time of the emergency, then a call can be made to confirm the child member’s details to:

  • 24-hour free call centre – 080 111 0215.

Important Information

  • If the beneficiary gets admitted to hospital after the ER treatment, then normal hospital benefits will apply.
  • If the beneficiary needs emergency transport, the Scheme’s designated emergency transport service provider, Netcare 911 must be called on – 082 911.