DIRECT SALES AGENT

Internal advertisement: KH011 11.12.24

The role

Contribute to the KeyHealth 2030 growth and retention strategy by growing the existing direct client base by delivering professional and excellent service to prospective members telephonically and successfully converting leads into activated memberships

Key performance areas

1. Telephonic sales
2. Provide product information to potential members
3. Perform ad hoc tasks as assigned by management
4. Activate members successfully onto the Scheme
5. Manage self and work environment

Key Responsibilities

Telephonic sales

• Deliver service telephonically
• Reach targets continuously
• Ensure all communication is handled in line with Scheme rules, protocols and policies and comply with the Medical Schemes Act
• Create brand awareness and interest
• Source new business on a referral basis
• Log all actions on the operational systems
• Follow up and follow through on all leads
• Sell products telephonically:
  • Pitch products and initiate sales with potential customers over the phone
  • Ask engaging questions
  • Match client needs with relevant products
  • Use client relationships to generate repeat sales
  • Document customer information and payment methods
  • Keep up to date on sold products and / or packages
  • Answer customer questions about product information
• Develop leads into active memberships

Provide product information to potential members

• Guide members on how to use their medical aid
• Guide members on benefits per option
• Create industry understanding among members

Perform ad hoc tasks as assigned by management

• Constantly analyse the market and obtain input and feedback from clients
• Report market trends to management
• Report changes in client needs to management
• Report competitor trends to management
• Make recommendations for product and process development

Activate members successfully onto the Scheme

• Ensure applications are completed correctly before submission to the Scheme
• Transition members from prospective to active

Manage self and work environment

• Log actions on the system
• Ensure completeness of applications
• Follow up and follow through on tasks delegated by Administration support
• Reach set sales targets

The ideal candidate should have/be:

• Grade 12
• At least 5 years of experience in the financial services environment
• An FSCA-approved qualification is an additional advantage
• Computer skills (Microsoft Office suite)
• Good communication skills
• A clear voice over the telephone
• Good interpersonal skills
• Problem-solving skills
• Conflict management ability
• Time management skills
• Self-motivated
• Goal orientated
• Innovative thinking
• Adaptable
• Able to adapt to a call centre environment and clients’ changing needs

How to apply

Submit a cover letter accompanied by your CV to hr@keymed.co.za before the closing date.

Quote the reference number KH011 11.12.24 in the subject line of your email.

If you do not hear from us 72 hours after the closing date, please consider your application as unsuccessful.

CLOSING DATE: 17 January 2025