by KeyHealth

Why you should make KeyHealth your medical scheme of choice

Choosing a medical scheme is almost always a complicated task. Medical jargon, a wide variety of schemes, and an even wider range of benefit options that make it extremely difficult to find the right one for you. KeyHealth Medical Scheme is one exception – true to its philosophy of being smart and keeping it simple, we believe that you should only ever require ONE good reason to do something.

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  • KeyHealth Annual General Meeting – 19 August 2016

    Please note that the 9th KeyHealth AGM will be held on 19 August 2016 in Potchefstroom – notice and agenda will be published on the website as well as circulated to members in due course.

    KeyHealth pre-AGM meetings

    Many members are not afforded the opportunity of attending the KeyHealth Annual General Meeting. In an effort to provide members with the opportunity to make input into that meeting, pre-AGM meetings will be held around the country in various centres. At this meeting the full agenda of the Annual General Meeting will be discussed. This will provide members that cannot attend the AGM the opportunity to become part of the process.

    Please note the following dates and venues for these pre-AGM meetings –

    • 12 July 2016 - Pretoria Municipal Recreation Club. 351 Annie Botha Ave, Riviera - 11:00
    • 13 July 2016 - The Beach Hotel, Marine Drive, Summerstrand, Port Elizabeth - 12:00
    • 14 July 2016 - Ruslamere Conference Centre, 14 Langeberg Road, Durbanville, Cape Town - 11:00
    • 21 July 2016 - Botanic Gardens, 9A John Zikhale Road, Berea, Durban - 11:00
    • 10 Aug 2016 - Basement Theatre, Lake Umuzi Waterfront, 1 Kiewiet Street, Secunda, Mpumalanga - 12:00
    • 11 Aug 2016 - Protea House, 125 Jan Hofmeyer St, Doorn, Welkom, Free State - 11:00

    Click here for the 2015 Audited Financial Statements and Trustees’ report.
  • Membership Update Form

    Find a DSP Specialist

    We understand that life happens and things change… even your personal information.

    When these changes happen, we need to know about them in order to communicate with you promptly and efficiently.

    That’s why we have created a simple way for you to keep us informed: please click here for our easy-to-use Membership Update Form and we will make sure that your new information is captured on our system.

  • Find a DSP Specialist

    KeyHealth has contracted with OneCare to establish a Designated Service Provider (DSP) network of specialists for the Scheme. These specialists have been carefully selected to ensure the members are provided with quality and cost effective medical care for both in and out of hospital treatment. However, members can choose not to use a OneCare specialist. In such instances, KeyHealth can not guarantee the rates charged by OneCare specialist. This would mean that the member would be liable for any differences if the specialist rates are in excess of the rate paid by the Scheme. To avoid this, members are encouraged to use the OneCare DSP network as this will ensure that no out of pocket payments are required.

    Click here to find a DSP Specialist


    Find a DSP Specialist
  • KeyHealth goes mobile!

    As you know, KeyHealth is all about keeping things as simple as possible for our members. Often, keeping things simple requires a smart approach. Our new Mobi Membership Card is an exciting new initiative that utilised the power of technology to simplify your member experience. This exciting new initiative is still only in its first phase. Keyhealth members can expect great new functionality as the application evolves in the future. To view the communication explaining this exciting initiative, click here. Please note the Keyhealth app can only be downloaded on phones operating on Android, Windows or iPhone operating systems.
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  • Expansion of Online Chat hours of operation!

    callcentre-smlAs from Monday, 18 August the hours of operation of the Online Chat (Live Support) facility will be expanded to enhance our Client Service offering to members. In addition to the current availability every Monday to Friday between 08:00 and 16:00, members will now also be able to chat to Client Service Consultants every Monday to Friday, excluding public holidays, between 19:00 and 21:00 in the evening.

    The expansion of this service will allow members who are unable to address their enquiries with the Scheme due to work commitments during the day, an opportunity to do so after hours. We trust that this enhancement of our service offering will help to simplify your life even more!

  • NCS – new KeyHealth DSP Pharmacy Network

    • A nationwide door-to-door chronic medication delivery service to your workplace or home! Click here to download the NCS Courier Pharmacy Registration Form.
    • An accessible nationwide network of accredited independent pharmacies and dispensing doctors from where you can collect your medication at a time convenient to you.
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Customer Feedback

  • "Wil van hierdie geleentheid gebruik maak om vir Keyhealth te bedank vir die wonderlike diens wat hulle lewer. My suster is nou al twee weke lank baie ernstig siek en le en ICU en nog nie 'n dag se probleme gehad met haar medies. Ek voel we'll dat Keyhealth ondersoek moet instel waar daar nie higiene in hospitale is nie. Dalene Erwee het septisemia opgedoen agv onhigiene. En dokters maak uit asof dit 'n absolute normale gebeurtenis is. Ons almal betaal baie vir ons mediese fondse en verwag uitstaande diens. Hierdie probleem is onaanvaarbaar en dit kos die medies 'n hengse klomp geld. Weereens dankie Keyhealth."
    - Lindy Bronkhorst
  • Dankie ons al omtrent 32 jaar op die mediese fonds nog net altyd goe diens gekry baie daankie byvoorbaat daar is n paar punte wat ek by julle wil uitvind op n later stadium ons is nog altyd op die hoogste plan was voorheen Munimed toe word dit Keyhealth ons het vanaf goueplan na platinum gegaan dankie sal julle weer kontak.
    - Wilma Mc Carthy
  • "Ek wil die geleentheid gebruik om vir jou en jou span baie dankie te se oor hoe julle die fonds en sy reels bedryf. Ek was in my lewe by ten minste drie van die land se grootste fondse n lid gewees. Ek het nog nooit sulke diens by enige van hulle gekry nie nog minder kon ek enige besware met die fonds self uitsorteer. Julle is regtig n puik skema en ek moet se ek is vandag nie spyt dat ek by julle aangesluit het nie. Ek het al met vele van julle mense gedeel en selfs as ek die magtigingsentrum of enige ander sentrum bel dan is die die diens hoflik en met deernis. Hou so aan julle het n wenresep beet."
    - George Webb
  • "We are members of KeyHealth for very long. Never had any problems when keeping by the rules. Communication very important. When you're not sure about something, just ask them."
    - Ria Horn
  • "I must express my sincere appreciation on the current Claims Processed notifications. I am receiving the notifications within four days of any claim, which is an absolute pleasure. A great innovative idea."
    - Robert Lotter
  • "Dankie Keyhealth vir my belasting besonderhede per e-pos. Dit is nou 'service with a smile' aangesien daar tans geen pos aflewering is nie help dit baie."
    - Nellie Van Rensburg
  • "Dear Carol, I would like to thank you for getting this Tax Certificate to me so quickly. Would also like to say how impressed I was with Rhona who answered my call. I find you both to be very efficient."
    - Denyse Zijderveld

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