• An Image Slideshow
  • An Image Slideshow
  • An Image Slideshow
  • An Image Slideshow
  • An Image Slideshow
  • An Image Slideshow

Expansion of Online Chat hours of operation!

As from Monday, 18 August the hours of operation of the Online Chat (Live Support) facility will be expanded to enhance our Client Service offering to members. In addition to the current availability every Monday to Friday between 08:00 and 16:00, members will now also be able to chat to Client Service Consultants every Monday to Friday, excluding public holidays, between 19:00 and 21:00 in the evening.

The expansion of this service will allow members who are unable to address their enquiries with the Scheme due to work commitments during the day, an opportunity to do so after hours. We trust that this enhancement of our service offering will help to simplify your life even more!

KeyHealth Annual General Meeting – 29 August 2014

The notice and agenda of the 7th KeyHealth AGM have been posted to the members – please click here for a copy of the AGM document.

KeyHealth pre-AGM meetings

Many members are not afforded the opportunity of attending the KeyHealth Annual General Meeting.
In an effort to provide members with the opportunity to make input into that meeting, pre-AGM meetings will be held around the country in various centres.
At this meeting the full agenda of the Annual General Meeting will be discussed.
This will provide members that cannot attend the AGM the opportunity to become part of the process.

Please note the following dates and venues for these pre-AGM meetings –

Date Venue Time
5 August 2014 Boksburg Town Hall, Trichardts Road, Boksburg 14:00
7 August 2014 Protea Bloemfontein Central Hotel, Bloem Plaza, East Burger Street, Bloemfontein (GPS: -29.116369,26.223799) 14:00
8 August 2014 Protea Hotel Victoria Junction, corner Somerset Road and Ebenezer Road, Cape Town (GPS: -33.91272,18.416731) 10:00
13 August 2014 The Beach Hotel, Marine Drive, Summerstrand, Port Elizabeth 14:00
22 August 2014 Protea Hotel Edward, 149 OR Tambo Parade, North Beach, Durban (GPS: -29.85318,31.038282) 14:00

Click here for a copy of the 2013 Audited Financial Statements and Trustees’ report.



KeyHealth goes Mobile!

mobicardAs you know, KeyHealth is all about keeping things as simple as possible for our members. Often, keeping things simple requires a smart approach.

Our new Mobi Membership Card is an exciting new initiative that utilised the power of technology to simplify your member experience.

This exciting new initiative is still only in its first phase. Keyhealth members can except great new functionality as the application evolves in the future.

To view the communication explaining this exciting initiative, click here.

Please note the Keyhealth app can only be downloaded on phones operating on Android, Windows or iPhone operating systems.


For assistance on how to download the application on one of these operating systems, please click on the relevant link:

Android download instructions
Windows download instructions
iPhone download instructions


NCS – new KeyHealth DSP Pharmacy Network


  • - A nationwide door-to-door chronic medication delivery service to your workplace or home! Click here to download the NCS Courier Pharmacy Registration Form.
  • - An accessible nationwide network of accredited independent pharmacies and dispensing doctors from where you can collect your medication at a time convenient to you.



  • - NCS will take full responsibility for the responsible management of your chronic disease.
  • - NCS will measure and manage your compliance by reminding you each month by SMS to collect your medicine by the due date;
  • - NCS will notify you by SMS on a 6 monthly basis to renew your chronic prescription timeously;
  • - NCS will monitor and manage the above to ensure that you enjoy GOOD QUALITY OF LIFE!
  • - NCS will improve patient convenience by having your medication delivered to your home or workplace or to your local accredited NCS healthcare provider.



  • - NCS will stretch your medical aid benefits by strictly adhering to all the cost containment rules of your medical aid to make your medical aid benefits last longer
  • - NCS do not charge any non-healthcare related administration fees – there are no hidden costs!
  • - NCS will beat any written quotation or invoice for your medicinal supplies.



  • - Simply download the NCS Courier Pharmacy Registration Form and send it with your chronic prescription directly to NCS to be delivered right to your doorstep; or
  • - Ask your NCS accredited healthcare provider to send your chronic application form together with your chronic prescription to NCS and we will do the rest.


For more information please visit our website at www.ncspharm.co.za or contact our Call Centre on (012) 991-1282


The FACTS about why YOU should be a KeyHealth member

In a world riddled with smoke, mirrors and deceptive marketing messages, it is refreshing to know that there is a medical scheme still fully dedicated to providing its members with pure and authentic medical cover.

Click here to

Electronic newsletter: Volume 3

Important contact numbers

Client Service Centre - 0860 671 050
Hospital authorisations - 0860 671 060
Broker Support Centre - 0860 873 628
(including prospective members wanting to join KeyHealth)

Read the latest edition of the KeyTalk!


About Us

KeyHealth is an open medical scheme, offering a comprehensive healthcare product range that caters for the medical aid needs of both individuals and groups. The Scheme provides medical cover to more than 95 000 lives throughout South Africa.

KeyHealth is also one of the five medical schemes accredited to operate within the Local Government sector.